business
10 Tips to Successfully Outsource Customer Service
I’m not saying that companies should outsource their customer service operations. But, we have to admit that some do and will continue to do so. Furthermore, in some cases it may actually be a good idea when done right. I worked for a number of years managing customer service teams for a large multinational outsourcer. Based [...]
Do You Make These Mistakes When Looking for Customer Feedback?
So, you’re the president, CEO or an executive in your company. You probably wonder now and again what your customers are thinking. Maybe you’d like to know what your customers want… I sure hope you do! How else can you lead the company if you don’t have a clue about what your customers want and [...]
What do My Customers Want?
I’m sure that you’ve heard it, maybe even said it. What do my customers want? Sadly, it’s a refrain that I hear often. I hear it from sales, support, professional services, finance, management, entrpreneurs… People feel like they’re doing everything for their customers. But, they’re frustrated when they find out that those same customers are [...]
Do You Make Assumptions?
Well, I’m back. The last six weeks have been very interesting and I did a lot of work on a specific customer account along with some projects that were/are heating up. As you may already know, my primary role is as a Client Satisfaction Manager. I handle complaints and escalations from customers, listen to them, establish [...]
Why are customers leaving?
Why do customers leave? There are many reasons why customers leave, and usually it isn’t for only one reason. But have you asked yourself if your customer service is a contributing factor ? Or maybe it’s the lack of customer service … As a business owner, executive or manager of an organisation, how do you know [...]
