Do You Make These Mistakes When Looking for Customer Feedback?
So, you’re the president, CEO or an executive in your company. You probably wonder now and again what your customers are thinking. Maybe you’d like to know what your customers want… I sure hope you do! How else can you lead the company if you don’t have a clue about what your customers want and [...]
Why are customers leaving?
Why do customers leave? There are many reasons why customers leave, and usually it isn’t for only one reason. But have you asked yourself if your customer service is a contributing factor ? Or maybe it’s the lack of customer service … As a business owner, executive or manager of an organisation, how do you know [...]
Leaders are Responsible for Customer Service
Someone sent this link out via Twitter a few days ago and unfortunately, I don’t remember who. No matter who it was, thank you! This post is a must read for anyone involved in customer service or experience efforts but even more importantly for the leaders of the organisation. Customer Service is a Leaders Responsibility [...]
Post Round-Up June 12 – Customer Service, Management and More
I haven’t done as much reading this last week but I did publish two new posts. So I guess it’s OK, right? I’ll assume that’s a “yes”. In any case, I still have some great reading suggestions for you. They’re primarily about customer service but should still keep your interest. So here we go. The [...]
Another Round-Up – Service, Leadership, Marketing and More
The blog post round up that I published last week seems to have been well received and appreciated and since I’m still defining where I want to go with this site, I’ve been doing a lot of reading. So, here are some blog posts that I’ve read recently and found to be interesting and that [...]
