Use of Fear in Delivering Excellent Service?
A few days ago, Kate Nasser published an interesting post called “Empathy in Customer Care – Lose Your Fear!“ In it, she discussed how people are more willing to help others who are afraid rather than those who are angry. I even added a comment to the effect that this is an evolutionary trait that [...]
Another Round-Up – Service, Leadership, Marketing and More
The blog post round up that I published last week seems to have been well received and appreciated and since I’m still defining where I want to go with this site, I’ve been doing a lot of reading. So, here are some blog posts that I’ve read recently and found to be interesting and that [...]
Customer Service Communications – The Rules of Response
It’s actually really easy and can be summed up in two words: Be Responsive. Focus – Your current customer interaction is the only one that matters. Don’t multitask. Give your customer your undivided attention; it shows that you consider him/her important. Answer the phone, now! – Unless you’re already in a live customer interaction, do [...]
