I Quit! Really!
I quit! Yes, I quit smoking a few days ago. After being a pack a day smoker for many years, I know that there are also side-effects to quitting. (It also isn’t my first try.) [Before you leave, I assure you that there is a segue to customer service here; bear with me a little [...]
Smiling – Not Just for Customer Service
Good morning! I’m back after an extended absence due to a huge project at work. On with this post. We all know (or should) how important a smile is in customer service. We can even hear a smile over the phone. But smiling is also great for you and your colleagues! In the workplace I [...]
What do My Customers Want?
I’m sure that you’ve heard it, maybe even said it. What do my customers want? Sadly, it’s a refrain that I hear often. I hear it from sales, support, professional services, finance, management, entrpreneurs… People feel like they’re doing everything for their customers. But, they’re frustrated when they find out that those same customers are [...]
Customers, Companies and Social Media – Levelling the Playing Field
Customers don’t own the conversation. The only thing that social media has done is level the playing field. Companies are scared of social media because they don’t control information about them anymore. It used to be that individual consumers couldn’t get their message out massively. Only companies had the resources to communicate via mass media. [...]
How to Listen to Your Customers
When dealing with customers, we all know that one of the most important skills is listening. But, do we know how to listen? We all think that we listen to our customers but in reality, we usually pretend to listen. Here are a few examples of pretend listening. Thinking about your response Wondering how this [...]
